Frequently Asked Questions
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What happens with my Sunrise application for .Tel?
You Sunrise application will be submitted to the .tel registry immediately upon you placing your order (or on 3rd December if you are pre-ordering).
If after 3rd December the domain shows as Pending Sunrise Application then your application is awaiting verification by the .tel registry.
At this point Deloitte and Touche (the .tel Sunrise Validation Agent) will check your application and Trademarks. Should they require any more information, then they will contact us to ask for extra information.
If the validation process is successful, the domain should be assigned to you in the following days.
- What is a .tel domain?
- What is the .tel Sunrise stage?
- What do I need to be eligible to apply during Sunrise?
- How long does the Sunrise period last?
- How long can I register a .tel domain for during Sunrise?
- How are Sunrise applications selected?
- What is the .tel Landrush stage?
- What do I need to be eligible to register during Landrush?
- How long does the Landrush period last?
- How long can I register a .tel domain for during Landrush?
- How are Landrush registrations selected?
- What is the .tel General Availability stage?
- What do I need to be eligible to register during General Availability?
- How long does the General Availability period last?
- How long can I register a .tel domain for during General Availability?
- How are General Availability registrations selected?
- What happens with my Pre-Orders for .Tel?
- What happens with my Sunrise Pre-Order for .Tel?
- What happens with my Landrush Pre-Order for .Tel?
- What happens with my General Availability Pre-Order for .Tel?
- What happens with my Sunrise application for .Tel?
- Can I cancel my pre-order?
- Why did my payment card authorisation fail?
- What happens once my card has successfully been deferred?
- When will I be able to use my Sunrise/Landrush .tel domain name?
- I've bought a .tel domain, but I cant see it on the web.
- How do I get my password for the Community Tel Hosting Platform (CTH)
- I've activated my tel domain or made changes, but I still can't see them