Frequently Asked Questions

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Why am I getting an error adding a DNS record?

There could be many reasons that a DNS update is failing. Below is a list of rules that your updates must comply to.

Please also be aware that we do not support Relative Domain Names or Wildcards.

A Records:
- Root Hostnames are allowed.
- You can have multiple A Records with the same Hostname, as long as they have different IP Addresses.
- A Hostname that clashes with a CNAME alias is not permitted

CNAME records:
- Root Aliases are not permitted.
- You can only have a single CNAME per Alias
- Aliases that clash with Hostnames for A , MX, TXT and NS records are not permitted.

MX records:
- Root Hostnames are allowed.
- You can have multiple MX records with the same Hostname, as long as the Server Addresses are different.
- Hostnames that clash with CNAME Aliases are not permitted.
- Preference values do not have any restrictions.

TXT records:
- Root Hostnames are allowed.
- You can have multiple TXT records with the same Hostname, as long as the Comment/Text is different.
- Hostnames that clash with CNAME Aliases are not permitted.

NS records:
- Root Hostnames are not permitted.
- You can have multiple NS records with the same Hostname/Zone, as long as the Name server address is different.
- Hostnames that clash with CNAME Aliases are not permitted.